TIME FRAME

You may cancel or request changes to your order within 9 hours of placing it. After this 9-hour window, your order enters our automated processing system and can no longer be modified or canceled prior to shipment.

Note for International Customers (UK & AU): Requests sent within the 9-hour window will be honored based on the timestamp of your email, regardless of time zone differences.

MAKE CHANGES
If you need to update your order details (such as shipping address, item selection, or quantity), please submit your request within 9 hours of purchase. Requests will be processed provided the order has not yet been prepared or dispatched.

CANCEL ORDER
If you wish to cancel your order, please submit your request within 9 hours of placing the order. Once approved, your cancellation will be processed, and refunds will be issued to your original payment method within 5 business days.

TO REQUEST
To cancel or make changes to your order, please follow these steps:

  1. Email us at [email protected] with your order number.
  2. Clearly state whether you want to cancel or make changes, and provide the details (e.g., correct shipping address, item change, quantity change).
  3. Ensure all information is accurate and complete to avoid delays.
  4. We will confirm your request and notify you once the cancellation or change has been processed.

CUSTOMER RESPONSIBILITY
It is the customer’s responsibility to provide accurate and complete information when requesting cancellations or changes.
We are not responsible for orders that are lost, undelivered, or shipped to incorrect addresses provided by the customer.

OUR ASSISTANCE

Response Time: Typically within 24 hours