Find answers to the most common questions about orders, shipping, returns, refunds, and payments.

Orders

How long does it take to process my order?
Orders are processed within 1 to 2 business days, Monday through Friday. Orders placed after 12:00 PM will be processed the next business day.

Can I cancel or change my order?
Yes. You can request a cancellation or modification within 9 hours of placing your order. After this time, your order may already be processed.

Will I receive an order confirmation?
Yes. A confirmation email will be sent after your order is successfully placed. Please review your details carefully.

Shipping

How long does delivery take?
Total delivery time is typically 3 to 5 business days, including processing and shipping.

What are the shipping costs?
We offer a flat shipping rate of $6.99 per order.

Which carriers do you use?
We ship via USPS, UPS, FedEx, and DHL.

Do you ship internationally?
Currently, we only ship within the continental United States. We do not ship to U.S. territories, islands, or P.O. Boxes.

How can I track my order?
Once your order ships, you will receive a tracking number via email. Tracking updates are available within 24 hours.

Delivery Issues

What should I do if my order is marked as delivered but I cannot find it?
Please check around your delivery area or with neighbors. If you still cannot locate your package, contact us for assistance.

What if my package arrives damaged?
If your package is damaged or appears opened, please take photos immediately and contact us. Do not accept the package if possible.

Returns & Exchanges

Do you accept returns?
Yes. We accept returns for both defective and non-defective items.

Do you offer exchanges?
Yes. Exchanges are available for eligible items.

What is the return period?
You have 14 days from the delivery date to request a return or exchange.

What condition must items be in?
Items must be new, unused, in the original box, and include all original tags.

Is there a restocking fee?
No. We do not charge any restocking fees.

Are shipping fees refundable?
Original shipping fees are non-refundable unless the item is incorrect or defective due to our error.

What are valid reasons for returns?

  • Incorrect product received
  • Wrong size, color, or style
  • Item does not fit
  • Change of mind

Return Process

How do I return or exchange an item?

  1. Contact us via email
  2. Provide your order number and photos
  3. Wait for instructions
  4. Repackage the item securely
  5. Send it back using the provided return label

What happens after I return my item?
Once we receive and inspect your item, we will process your refund or exchange.

Refunds

When am I eligible for a refund?
You are eligible if:

  • You cancel your order within 9 hours
  • You return items that meet our return conditions
  • You receive a defective or incorrect item

How long does it take to receive a refund?
Refunds are processed within 5 business days after approval.

How will I receive my refund?
Refunds are issued to the original payment method used at checkout.

What if my refund is delayed?
Please check your bank account first. If you still do not see the refund, contact us with your order details.

Payments

What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, and American Express. Other methods may be available at checkout.

Is my payment secure?
Yes. All transactions are protected with SSL encryption and PCI-compliant security standards.

Why was my payment declined?
This may be due to incorrect information, insufficient funds, or bank restrictions. Please verify your details or contact your bank.

Contact & Support

How can I contact customer support?
Email: [email protected]
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
Response Time: Within 24 hours