ELIGIBLE REFUNDS
Refunds are available in the following situations:

  • Order cancellations: Orders cancelled within the allowed 9-hour window are eligible for a full refund.
  • Returned items: Items returned in accordance with our Return & Exchange Policy (new, unused, in the original box, with all tags intact) are eligible for a refund.
  • Incorrect or defective items: If you receive a product that is damaged, defective, or incorrect due to our error, you are eligible for a refund.

CANCELLATION REFUND

  • Refunds for order cancellation requests submitted within the 9-hour time frame will be processed once confirmed by our support team.

  • Customers are responsible for providing accurate order details to prevent delays in cancellation and refund authorization.

REFUND TIME FRAME

  • Refunds are processed within 5 business days after we have received and inspected the returned item and approved the return.
  • Posting Time: Please note that after the refund is processed on our end, it may take additional time to appear on your account statement depending on your bank, credit card issuer, or payment provider (especially for international cards in the UK and Australia).

REFUND METHOD

  • All refunds are issued directly back to the original payment method (Credit/Debit card or PayPal) used at checkout.

  • For credit or debit card payments, the refund may display as a pending transaction before fully posting to your account balance.

  • We do not issue refunds to alternative accounts or third-party payment methods.

LATE OR MISSING REFUNDS

  • If you have not received your refund after 5 business days, first check your bank or card account.
  • If the refund is still missing, please contact us immediately.
  • When contacting us, provide your order number, return tracking number, and any proof of return (photos, shipping receipt) to help us resolve the issue quickly.

OUR ASSISTANCE

  • Email: [email protected]
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
  • Response Time: Typically within 24 hours