Country where return policy applies United States, United Kingdom, Australia
Allow returns Yes, we allow returns for defective and non-defective items
Allow exchanges Yes, we allow exchanges
Product condition New, unused, in the original box, with original tags
Return period 14 days from the date of delivery
Extend return period No
Return method Customer receives return label by mail or it is included in the package
Currency USD
Restocking fee No charge
Refund processing time 5 business days. For details, please visit. Refund Policy

RESTOCKING FEE
We do not require a restocking fee for returned items.

SHIPPING FEES & RETURN LABELS
Defective or Incorrect Items: If you received a defective, damaged, or incorrect product, we will provide a prepaid return shipping label at no cost to you. Original shipping fees will also be fully refunded.
Customer Preference / Change of Mind: For returns or exchanges due to size preference or change of mind, customers are responsible for the return shipping costs. Original shipping fees ($6.99 for US / $9.99 for UK & AU) are non-refundable.

ACCEPTABLE REASONS FOR RETURN OR EXCHANGE
We accept returns or exchanges for the following reasons:

  • Incorrect product shipped, wrong color, style, or size.
  • The product does not fit or the customer wants a different size.
  • Customers changed their mind and no longer want the item.

RETURN & EXCHANGE PROCESS
To return or exchange your order, please follow these steps:

  1. Contact us via email at [email protected]

  2. Receive Return Label & Instructions: Once approved, we will provide you with a return shipping label and shipping instructions via email.

  3. Pack Your Items: Repackage the item carefully in its original packaging/box with all original tags attached.

  4. Ship the Package: Attach the return label and drop off the package with the designated carrier.

DAMAGED OR MISSING ITEMS IN TRANSIT

Please ensure all items and accessories are included before returning. We are not responsible for packages lost or damaged in return transit if improperly packaged. If your return package arrives damaged or missing items, we will contact you immediately to assist with carrier claims.

INSPECTION & REFUND PROCESS

  • Inspection: Upon arrival at our facility, our team will inspect the item to verify its condition.

  • Refunds: Once approved, your refund will be processed back to your original payment method within 5 business days.

  • Exchanges: If you requested an exchange, your replacement item will be prepared and shipped within our standard processing timeframe once the returned item passes inspection.

OUR ASSISTANCE

Response Time: Typically within 24 hours