Country where return policy appliesUnited States
Allow returnsYes, we allow returns for defective and non-defective items
Allow exchangesYes, we allow exchanges
Product conditionNew, unused, in the original box, with original tags
Return period14 days from the date of delivery
Extend return periodNo
Return methodCustomer receives return label by mail or it is included in the package
CurrencyUSD
Restocking feeNo charge
Refund processing time5 business daysFor details, please visit Refund Policy

RESTOCKING FEE
We do not require a restocking fee for returned items.

ORIGINAL SHIPPING FEE
Original shipping fees are non-refundable, except in cases where the order was incorrect or defective due to our error.

ACCEPTABLE REASONS FOR RETURN OR EXCHANGE
We accept returns or exchanges for the following reasons:

  • Incorrect product shipped, wrong color, style, or size.
  • The product does not fit or the customer wants a different size.
  • Customers changed their mind and no longer want the item.

RETURN & EXCHANGE PROCESS
To return or exchange your order, please follow these steps:

  1. Contact us via email at [email protected]
  2. Include in your email:
    • Order number
    • Photos of the shoes and the original return label (if applicable)
  3. Wait for our confirmation and instructions.
  4. Repackage the shoes carefully in the original box or suitable packaging.
  5. Send the package back using the provided return label.

IF ITEMS ARE MISSING OR DAMAGED DURING RETURN SHIPPING

  • Ensure all items, original packaging, and accessories are included before sending.
  • For missing items or damages in transit, contact us immediately with photos so we can investigate and assist.

AFTER RECEIVING YOUR RETURNED ORDER

  • Our team will inspect and verify the product condition.
  • Once confirmed, we will process your refund or ship the exchanged item.
  • Refunds are issued to the original payment method within 5 business days.

OUR ASSISTANCE

Response Time: Typically within 24 hours