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    FAQS

    Frequently asked questions

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    Shipping Policy

    How long does delivery take?
    The total delivery time is 5 – 10 business days, including 1 – 2 business days for order processing and 4 – 8 business days for shipping.
    Orders are shipped within the continental United States via USPS, with a flat shipping fee of $6.99 per order.
    Yes. Once your order ships, you will receive a tracking number via email, and the tracking information is usually updated within 24 hours.

    If your package is missing, damaged, or you need to update your order within 9 hours of placing it, please contact our support team at [email protected]
    for assistance.

    Payment Policy

    What payment methods do you accept?

    We accept major credit and debit cards such as Visa, Mastercard, and American Express. Depending on availability at checkout, Discover, JCB, and other widely recognized cards may also be supported.

    All payments are processed securely during checkout. Please ensure your billing information is correct to avoid declined or delayed transactions.

    Yes. Our website uses SSL encryption and is fully PCI compliant to protect your payment details and ensure secure transactions.

    Refunds are issued to the original payment method and typically take up to 5 business days depending on your bank. If you experience payment issues, you can contact our support team at [email protected] for assistance.

    Return & Exchange Policy

    Do you accept returns or exchanges?
    Yes. We accept returns and exchanges for new, unused items in their original box with tags within 14 days of delivery.
    Returns are accepted if the item is incorrect, defective, the size does not fit, or if the customer changes their mind.

    We do not charge a restocking fee, but original shipping fees are non-refundable unless the order was incorrect or defective due to our error.

    Contact our support team at [email protected]
    with your order number and photos of the product. After confirmation, follow the return instructions and send the item back using the provided return label. Refunds are processed within 5 business days after inspection.

    Address

    3434 Salem Rd, Benton, AR 72019, USA

    Company Name

    Wildt Leather

    Support Email

    [email protected]

    Support Time

    8:00 AM – 5:00 PM (EST)
    (Monday – Friday)